Withdrawing funds is just as simple as adding them.
Withdrawal requests are submitted by logging in to your Client Portal. Please ensure your banking information is entered correctly, before submitting a funds withdrawal request.
Client Portal Login
If you require assistance, please contact us at [email protected], or alternatively use the quick withdrawal form to the right (note, we may require further confirmation/verifications prior to processing your withdrawal for security purposes).
Don't have your Client Portal login handy?
No problem, you can submit a quick withdrawal form here. Please ensure your information is accurate, and be mindful that funds can only be withdrawn to an account in the same name as your Mt.Cook trading account (we cannot process third party transfers).
We got you covered! Here is a list of the top questions about making a withdrawal from your trading account.
1. What options do I have to receive my withdrawal?
Currently you can withdraw funds to a bank account via bank wire transfer (no matter how they were deposited. Alternatively you can redeem withdrawals by Perfect Money or Cryptocurrency if you funded your account via these methods.
2. What are the fees associated with a withdrawal?
Mt.Cook does not charge any fees for withdrawals.
However, please understand that international wire transfers made through banks and the SWIFT system, or 3rd party Merchants are often subject to Merchant fees, and/or may attract banking, intermediary/agent/correspondent transfer fees and/or conversion fees from either party which are charged independently from MT.COOK and are beyond our control. Any such fees will be the responsibility of the client to absorb. Most withdrawal fees cost approximately <= $25 in the denominated account currency.
*NOTE: Withdrawals in AUD currency, to clients with Australian Banks are paid via “Direct Credits” and are free.
3. How long will it take to receive my funds?
All withdrawal requests are processed daily, in the order they are received. Typically clients receive funds between 1-5 business days (excluding any bank holidays) after their request has been processed. Sometimes faster, and sometimes slower depending on the receiving institution. Generally speaking most wire transfers are transmitted and received very quickly.
4. What effects the speed of my withdrawal?
All withdrawal requests are processed in the order that they are received. Ensuring that your personal, and banking information is entered as accurately as possible will ensure that there are no problems in having the wire transfer issued. If your bank uses intermediary or correspondent (pass through) banking institutions it may sometimes delay the transit time before reaching your account in our experience. The time of day the requests are received and processed by the bank (whether they make the bank’s daily cut off or not) can all have an impact on processing times.
5. What happens if my wire does not arrive?
As a general rule, if your wire does not land in your account after 6 business days, please contact us at [email protected] and we can inquire/investigate, or issue a wire trace on our end with our bank to locate the wire transfer’s (TT) whereabouts to have it properly routed if there were any errors on the transaction which have been preventing it from being placed in to your account.
6. Can I withdraw funds to someone else's bank account?
No. This is very important: Please note that as per our AML/KYC protocol, we are unable to perform any form of third-party payments. All withdrawals must be sent back to the same account beneficiary in the same name as listed on your MT.COOK Financial trading account.