Client Resources

Below is a list of funding instructions and account management forms

Funding Your Account

FUND YOUR ACCOUNT BY BANK WIRE TRANSFER

Mt.Cook accepts deposits via Bank Wire / telegraphic transfer (TT) in USD, EUR, GBP, and AUD denominations. Instructions are provided in PDF format, and can be printed out if required.

Commonwealth Bank of Australia:
Download USD Wire Transfer Instructions Here
Download EUR Wire Transfer Instructions Here
Download GBP Wire Transfer Instructions Here
Download AUD Wire Transfer Instructions Here

FUND YOUR ACCOUNT BY CRYPTO CURRENCY

Mt.Cook is thrilled to announce that we can now accept crypto currency transfers as an account funding option. Currently we can accept deposits in the following crypto currencies:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • USD Tether (USDT)
  • PAX Gold (PAXG)

Complete this form to obtain our addresses to make a deposit via BTC, ETH, USDT, or PAXG. 

FUND YOUR ACCOUNT BY PERFECT MONEY

The Perfect Money funding option allows you to quickly and conveniently fund your Mt.Cook trading account in USD or EUR. You can fund your Perfect Money account very quickly in a few easy steps before making an internal transfer to Mt.Cook (NOTE: Perfect Money has MANY funding options available).

Once your Perfect Money account is funded you can transfer funds internally to Mt.Cook instantly, via an internal transfer. Here are the instructions on how to do so…

Download Perfect Money Funding Instructions Here.

TRANSFER FUNDS FROM ANOTHER BROKER TO MT.COOK (B2B)

To transfer funds from another broker to Mt.Cook you must complete the Broker 2 Broker (B2B) form below. Once you complete the information, you will lodge a copy with our team by emailing it to [email protected], and also sending a copy to your existing brokerage, instructing them to make the transfer. Note that Mt.Cook will only receive B2B transfers when the account holder name is the same at both the sending broker and the receiving broker (Mt.Cook).

Account Management Forms

QUICK FUNDS WITHDRAWAL FORM

Withdrawing funds from your account can be accomplished easily and automatically for ECN clients, from within your ECN Client Portal Login.

Alternatively, we can process this for all clients (ECN and DMA), by submitting the following Quick Funds Withdrawal Form Here.

JOINT ACCOUNT FORM

Note: Joint accounts are simply 2 personal accounts, opened by having each account holder first complete a Personal Account application, and then signing a joint account form together which will then bind the 2 accounts together. The joint account form can be downloaded here.

Please have each joint account holder first proceed by completing a personal application, and signing this form together afterwards.

OPEN AN ADDITIONAL ACCOUNT FORM

Opening additional accounts can be accomplished easily and automatically for ECN clients from within your ECN Client Portal Login.

Alternatively we can process this for all clients (ECN and DMA), by submitting this Additional Account Form.

INTER-ACCOUNT TRANSFER FORM

Transferring internally between your existing accounts can be accomplished easily and automatically for ECN clients from within your ECN Client Portal Login.

Alternatively we can process this for all clients (ECN and DMA), by submitting the following Internal Account Transfer Form.

CHANGE LEVERAGE REQUEST FORM

To request a change in leverage for your account please complete the following leverage change request form.

REVOKE AN LPOA FORM

You can revoke an LPOA by completing this form, which will stop a Trade Manager from entering any further trades on your account. Revoke LPOA Form.

REQUEST A VPS (Sponsored)

Request a Sponsored VPS by completing the following form: Sponsored VPS Request Form.

Support

GENERAL & TECHNICAL SUPPORT

For any requests not addressed above, and for any support generally related to your account’s management, ECN clients can submit a support ticket through the ECN Client Portal (by logging in, and then selecting Help > Support).

Alternatively, both ECN and DMA clients, can contact us via direct email at: [email protected] for all accounts related support or [email protected] for all technical related support.

Additionally…

DISPUTE / INVESTIGATE A TRADE

Trade errors and technical problems unfortunately occur from time to time. By providing us with as much information as possible, it will assist our technical support team in determining the cause and nature of the error. ECN Clients can submit a support ticket through your ECN Client Portal (by logging in, and then selecting Help > Support). This is the quickest and preferred method for ECN clients. Alternatively, ECN and DMA clients can submit the form below.

TRADE  DISPUTES: If disputing a trade(s) please submit the details of the problem (as many details as possible) on our Trade Dispute Form.

Need More Help?

Contact our friendly accounts and support team at your convenience. We are standing by and ready to help.

Contact us