Client Resources

Mt.Cook accepts deposits via SWIFT bank wire transfers in USD, GBP, EUR, and AUD denominations. Instructions are provided below in PDF format, and can be printed out if required.

East West Bank in the US is the preferred bank to use for transfers > $10K USD. Wise Bank is the preferred bank to be used for smaller transfers <$10K USD. These instructions are often changing so please refer here for the most recent transfer instructions before making a deposit.

1) EAST WEST BANK USA – Most popular for deposits > $10k USD:
View/Download East West Bank – USD, GBP, EUR, and AUD  – Bank Transfer Instructions here.

2) WISE BANK – Most popular for deposits <$10K:
View/Download WISE BANK – USD, GBP, EUR, and AUD – Bank Transfer Instructions here.

Mt.Cook is thrilled to announce that we can now accept crypto currency transfers as an account funding option. Currently we can accept deposits in the following crypto currencies:

• Bitcoin (BTC)
• Ethereum (ETH)
• USD Tether (USDT)
• PAX Gold (PAXG)

Complete this form to obtain our addresses to make a deposit via BTC, ETH, USDT, or PAXG. 

The Perfect Money funding option allows you to quickly and conveniently fund your Mt.Cook trading account in USD or EUR. You can fund your Perfect Money account very quickly in a few easy steps before making an internal transfer to Mt.Cook (NOTE: Perfect Money has MANY funding options available).

Once your Perfect Money account is funded you can transfer funds internally to Mt.Cook instantly, via an internal transfer. Here are the instructions on how to do so…

Download Perfect Money Funding Instructions Here.

To transfer funds from another broker to Mt.Cook you must complete a Broker 2 Broker (B2B) form. Please contact our compliance team by emailing compliance@mtcookfinancial.com, for further details. Note that Mt.Cook will only receive B2B transfers when the account holder name is the same at both the sending broker and the receiving broker (Mt.Cook).

Withdrawing funds from your account can be accomplished easily and automatically for ECN clients, from within your ECN Client Portal Login.

Alternatively, we can process this for all clients (ECN and DMA), by submitting the following Quick Funds Withdrawal Form Here.

Note: Joint accounts are simply 2 personal accounts, opened by having each account holder first complete a Personal Account application, and then signing a joint account form together which will then bind the 2 accounts together. The joint account form can be downloaded here.

Please have each joint account holder first proceed by completing a personal application, and signing this form together afterwards.

Opening additional accounts can be accomplished easily and automatically for ECN clients from within your ECN Client Portal Login.

Alternatively we can process this for all clients (ECN and DMA), by submitting this Additional Account Form.

Transferring internally between your existing accounts can be accomplished easily and automatically for ECN clients from within your ECN Client Portal Login.

Alternatively we can process this for all clients (ECN and DMA), by submitting the following Internal Account Transfer Form.

To request a change in leverage for your account please complete the following leverage change request form.

You can revoke an LPOA by completing this form, which will stop a Trade Manager from entering any further trades on your account. Revoke LPOA Form.

Request a Sponsored VPS by completing the following form: Sponsored VPS Request Form.

For any requests not addressed above, and for any support generally related to your account’s management, ECN clients can submit a support ticket through the ECN Client Portal (by logging in, and then selecting Help > Support).

Alternatively, both ECN and DMA clients, can contact us via direct email at: accounts@mtcookfinancial.com for all accounts related support or support@mtcookfinancial.com for all technical related support.

Additionally…

• We have a comprehensive set of self-help FAQs found here.
• You can also contact us via phone and live chat from the contacts page.

Trade errors and technical problems unfortunately occur from time to time. By providing us with as much information as possible, it will assist our technical support team in determining the cause and nature of the error. ECN Clients can submit a support ticket through your ECN Client Portal (by logging in, and then selecting Help > Support). This is the quickest and preferred method for ECN clients. Alternatively, ECN and DMA clients can submit the form below.

TRADE  DISPUTES: If disputing a trade(s) please submit the details of the problem (as many details as possible) on our Trade Dispute Form.