Below is a list of funding instructions and account management forms
Funding Your Account
FUND YOUR ACCOUNT BY BANK TRANSFER
Mt.Cook accepts deposits via SWIFT bank wire transfers in USD, GBP, EUR, and AUD denominations. Instructions are provided below in PDF format, and can be printed out if required.
East West Bank in the US is the preferred bank to use for transfers > $10K USD. Wise Bank is the preferred bank to be used for smaller transfers <$10K USD. These instructions are often changing so please refer here for the most recent transfer instructions before making a deposit.
The Perfect Money funding option allows you to quickly and conveniently fund your Mt.Cook trading account in USD or EUR. You can fund your Perfect Money account very quickly in a few easy steps before making an internal transfer to Mt.Cook (NOTE: Perfect Money has MANY funding options available).
Once your Perfect Money account is funded you can transfer funds internally to Mt.Cook instantly, via an internal transfer. Here are the instructions on how to do so…
TRANSFER FUNDS FROM ANOTHER BROKER TO MT.COOK (B2B)
To transfer funds from another broker to Mt.Cook you must complete a Broker 2 Broker (B2B) form. Please contact our compliance team by emailing email@example.com, for further details. Note that Mt.Cook will only receive B2B transfers when the account holder name is the same at both the sending broker and the receiving broker (Mt.Cook).
Account Management Forms
QUICK FUNDS WITHDRAWAL FORM
Withdrawing funds from your account can be accomplished easily and automatically for ECN clients, from within your ECN Client Portal Login.
Note: Joint accounts are simply 2 personal accounts, opened by having each account holder first complete a Personal Account application, and then signing a joint account form together which will then bind the 2 accounts together. The joint account form can be downloaded here.
Please have each joint account holder first proceed by completing a personal application, and signing this form together afterwards.
OPEN AN ADDITIONAL ACCOUNT FORM
Opening additional accounts can be accomplished easily and automatically for ECN clients from within your ECN Client Portal Login.
For any requests not addressed above, and for any support generally related to your account’s management, ECN clients can submit a support ticket through the ECN Client Portal (by logging in, and then selecting Help > Support).
You can also contact us via phone and live chat from the contacts page.
DISPUTE / INVESTIGATE A TRADE
Trade errors and technical problems unfortunately occur from time to time. By providing us with as much information as possible, it will assist our technical support team in determining the cause and nature of the error. ECN Clients can submit a support ticket through your ECN Client Portal (by logging in, and then selecting Help > Support). This is the quickest and preferred method for ECN clients. Alternatively, ECN and DMA clients can submit the form below.
TRADE DISPUTES:If disputing a trade(s) please submit the details of the problem (as many details as possible) on our Trade Dispute Form.
Need More Help?
Contact our friendly accounts and support team at your convenience. We are standing by and ready to help.